AVM Services

Contents / AVM Services

On the "AVM Services" page you have the possibility of configuring settings for the AVM services. The services provided by AVM help keep your FRITZ! product and FRITZ!OS up to date, assist in their further development, and improve their security.

Note:We recommend enabling the use of all AVM services on your FRITZ! product.

The "AVM Service" page is reached as follows:

  1. Click on the "Contents" link on the "Overview" page.
  2. In the lower section of the "Contents" page, click on the "AVM Services" link.
 Link

FRITZ!Repeater searches for updates periodically

This service automatically searches the AVM web pages for updates for your FRITZ!Repeater at regular intervals. Regular updates increase the security of your FRITZ!Powerline.

Configuring Settings for Automatic Updates

Settings for automatic updates are configured in the "System / Update / Auto-Update" menu. Specify there whether your FRITZ!Repeater should notify you about available updates or install them automatically.

Notification about new updates

When an update for your FRITZ!Repeater is found, you will be notified in the upper area of the "Overview" page. Updates will be installed automatically only if you specify this under "System / Update / Auto-Update". Start an update by clicking on the "Update available" link on the "Overview" page with the mouse, or in the "System / Update" menu.

Disabling the Search for Updates

The search for updates is enabled in the FRITZ!Repeater upon delivery. You have the option of disabling the search for updates for your FRITZ!Repeater if you do not wish it to search for firmware updates automatically:

  1. Disable the setting "FRITZ!Repeater searches for updates periodically" on the "AVM Services" page.
  2. Click on the "Apply" button.

Diagnostics Data

In order to improve your FRITZ! product, and to ensure safe operation on your line, when the "Diagnostics data option is enabled, your FRITZ!Repeater will send technical diagnostics data to AVM as needed:

  • Technical diagnostics data are transmitted by your FRITZ!Repeater to AVM for analysis in specific cases of errors (error reports) or suspected abuse by third parties.
  • When certain web pages on en.avm.de are opened, your FRITZ!Repeater transmits device-specific data, like the product name, version number, and technical data on the internet connection, so that the presentation on the AVM web pages can be better tailored to your FRITZ!Repeater.

Supplying an Email Address for Queries

If you enter your email address in the field "Your email address (optional)", this address may be used for any queries that arise in processing an error report.

Note:An email address entry is voluntary and has no effect on the sending of diagnostics data or device-specific data.

Disabling the Sending of Diagnostics Data

The sending of diagnostics data is enabled in the FRITZ!Repeater upon delivery, but you have the option of disabling the sending of diagnostics data if you do not wish to have these data sent:

  1. Disable the "Diagnostics and Maintenance" setting on the "AVM Services" page.
  2. Click on the "Apply" button.

Diagnostics and Maintenance

When the "Allow diagnostics and maintenance" option is enabled, your FRITZ!Repeater can be reached by AVM for diagnostics purposes. This way AVM can resolve problems more quickly and securely. In this case all of the diagnostics data retrieved by AVM are anonymized to the greatest extent possible and necessary, and do not include any data you assigned.

  • In individual cases, AVM can retrieve selected technical diagnostics data, as for error analysis or for the purpose of support.
  • For instance, AVM can retrieve a summary of diagnostics data for error analysis or for the purpose of support. This summary can be viewed under "Contents > AVM Services“.
  • If necessary, AVM can perform a software update, regardless of the other update settings in your FRITZ!Box or your FRITZ!Repeater, in order to ensure undisturbed operation.
  • AVM records a random sample of FRITZ! products to collect statistically relevant data on quality, application scenarios and ambient parameters. These data serve to further develop the product and improve its quality.

Disabling the Retrieval of Diagnostics Data

The retrieval of diagnostics data is enabled in the FRITZ!Repeater upon delivery. You have the possibility option of disabling this setting if you do not wish these data to be retrieved:

  1. Disable the "Diagnostics and Maintenance" setting on the "AVM Services" page.
  2. Click on the "Apply" button.

Viewing Diagnostics Data

  • To view the diagnostics data, click on the "View Diagnostics Summary" button.

A text file is downloaded, which you can view in an editor.

Protection of Your Personal Data

In the communication between AVM and your FRITZ! product, device-specific data like data on device identification, the FRITZ!OS version of your FRITZ! product, the network provider of your connection, and basic settings, are transferred to AVM. These data are important for AVM for the following reasons:

  • Device-specific data are required to determine the appropriate update for your FRITZ! product and FRITZ!OS version.
  • AVM needs and uses diagnostics data to remedy errors and problems, and to improve the quality of the product and our services.

Note that the diagnostics data and device-specific data do not include any personalized data. Also, AVM does not pass these data on to third parties. Please also note the exact wording of the Data Privacy Statement.

Data Privacy Statement